mentol4d Platform Privacy Notice

This page describes what we collect when you use mentol4d and how we keep that data protected. We gather personal information—such as your email, identity documents, payment details, and gaming activity—to verify your account, process deposits and withdrawals, and comply with anti-fraud regulations. Our approach is straightforward: we collect only what we need, we store it securely, and we do not sell it to third parties.

Our mentol4d platform operates across regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. Different jurisdictions have different data-protection laws; we follow local standards where they apply and maintain consistent security practices everywhere. We also explain how we use cookies, how you can request your data, and what happens if we experience a data breach. If you have questions about our privacy practices, our support team is available during business hours to clarify.

Access to mentol4d is available only where local law permits. By using our platform, you agree to the data practices described here.

What Data We Collect on mentol4d

When you create a mentol4d account, we collect your email address, mobile phone number, and a password of your choice. During Know Your Customer (KYC) verification, we request a government-issued identity document (KTP, passport, or driving licence), proof of address (utility bill or rental agreement), and sometimes a selfie. We retain these documents securely to comply with anti-money-laundering and fraud-prevention regulations. We also collect your date of birth, full name, and residential address as part of identity verification.

Once your account is verified and funded, we collect transaction data: deposit amounts, withdrawal amounts, payment methods used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction timestamps. We record your gameplay: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or live-dealer tables), bet amounts, results, and session duration. We also log your IP address, device type, browser, and operating system for security and abuse detection. We do not intentionally collect biometric data beyond a selfie during KYC, and we do not collect health or financial information beyond what is necessary for payment processing.

How We Use Your Data

We use the data we collect on mentol4d for several purposes. First, account verification: we confirm your identity against government records and check for duplicate or fraudulent accounts. Second, payment processing: we verify your payment method, process deposits and withdrawals, and detect suspicious transactions. Third, regulatory compliance: we maintain records to comply with anti-money-laundering, sanctions screening, and tax reporting requirements imposed by local jurisdiction authorities. Fourth, security and abuse prevention: we analyse IP addresses, device fingerprints, and betting patterns to detect and prevent fraud, bot activity, and account takeovers.

We also use your data to communicate with you: we send account notifications (KYC status, login alerts, withdrawal confirmations), promotional emails about bonuses or new games (if you have opted in), and support responses to your inquiries. We do not use your data to build behavioural profiles for third-party marketing, nor do we sell your data to advertisers or data brokers. Your mentol4d gaming history, payment information, and identity documents remain confidential and are accessed only by our staff who need them to provide service or comply with law.

Third-Party Processors and Data Transfers

Our mentol4d platform uses third-party service providers to handle certain functions. Payment gateways (such as mobile banking, local payment, online payment integrations) receive your payment details to process transactions; they are bound by their own privacy policies. Our hosting provider stores our servers and databases; these may be located outside Indonesia. When data moves to servers outside your jurisdiction, we ensure transfers comply with local data-protection laws and use encryption during transit. We do not transfer your full identity documents to payment processors; they receive only transaction-relevant information.

We also use third-party fraud-detection and analytics services to monitor account security and game integrity. These services receive anonymised or aggregated data (such as IP address, device type, bet patterns) but do not receive your name, identity number, or contact information. All third-party providers sign data-processing agreements committing them to confidentiality and security standards aligned with ours. We are responsible for their compliance; if a processor breaches our agreement, we take immediate action to remedy it.

We at mentol4d treat your personal data as sensitive and protect it with encryption, access controls, and regular security audits.

Your Rights and Data Access

You have the right to access your personal data held by mentol4d. Submit a data-access request via our support team (available 08:00–23:00 WIB, Monday through Sunday, with extended hours during Idul Fitri, Idul Adha, Imlek, and Nyepi), and we will provide a copy of your records within one to two weeks. You may also request corrections if your data is inaccurate; we update it promptly. You can request deletion of your account and associated data, though we retain transaction records and KYC documents as required by regulation.

If you believe we have mishandled your data, you have the right to lodge a complaint with our support team or, where applicable, with your local data-protection authority. We do not have a formal appeals process external to mentol4d; disputes are resolved internally by our data-protection officer and escalated if necessary. We do not use automated decision-making (such as algorithmic profiling) to restrict your account; any account suspension is reviewed by human staff.

Cookies and Tracking

Our mentol4d website and platform use cookies to remember your login session, store your language preference, and track page navigation for analytics. These are essential (session management), functional (language, theme), and analytical (page views, feature usage). We do not use third-party tracking pixels or advertising cookies. You can disable cookies in your browser, though this may impair mentol4d's functionality. We do not set cookies that persist across different websites; our cookies are mentol4d-only.

Data Breach and Security Incidents

In the event of a data breach affecting mentol4d users, we notify affected individuals via email to their registered address within one business day of discovery. We also notify local data-protection authorities as required by regulation. Our notification includes the nature of the breach, the data affected, steps we have taken to contain it, and recommended actions users should take (such as password reset). We do not delay breach notification to investigate; we prioritise immediate disclosure and remedy.

Our mentol4d infrastructure uses industry-standard security: firewalls, intrusion detection, regular penetration testing, and SSL/TLS encryption for all connections. Passwords are hashed, not stored in plain text. However, we acknowledge that no system is entirely risk-free; our privacy commitment is to respond swiftly and transparently if a breach occurs. Contact our support team immediately if you suspect unauthorised access to your mentol4d account.

Contact and Policy Updates

If you have questions about our mentol4d privacy practices, contact our data-protection team via live chat, email, or phone during business hours. We respond within one to two business days. This privacy notice may be updated from time to time to reflect changes in our practices or local regulations. We notify you of material changes via email at least 30 days before the new policy takes effect. Your continued use of mentol4d after the effective date constitutes acceptance of the updated privacy notice.